The Zendesk Suite trial task wizard now includes a 'Learn more' page, offering additional resources like demo videos and training courses. It also guides new users on setting up messaging, making it easier to explore and understand Zendesk's capabilities. This enhancement aims to improve the onboarding experience for new users. For more details, check theoriginal link.
In December 2021, Zendesk introduced several new features to the Agent Workspace. You can now assign tickets directly to the agent who commented using assign links, change text color in ticket comments for better emphasis, and automatically tag…
Custom pages in Zendesk Guide allow you to create unique pages with customizable URLs to share various types of information. These pages can be used for creating landing pages, product catalogs, or interactive flows. You can design and code these…
Content blocks in Zendesk Guide are reusable pieces of content that you can manage and insert into multiple articles across your help centers. They are perfect for common troubleshooting steps or disclaimers. When you update a content block, it…
The new Search dashboard in Zendesk Explore provides insights into how customers interact with your help center. It shows what customers are searching for and how effectively they find answers, helping you identify popular topics and gaps in your…
In December 2021, Zendesk's Admin Center saw several updates. The audit log now records additional events, and the Reports settings page has moved to Admin Center, allowing data export in various formats. The navigation path for Agent workspace…