New Zendesk Agent Workspace Features - Dec 2021
What new features were added to the Zendesk Agent Workspace in December 2021?
In December 2021, Zendesk introduced several new features to the Agent Workspace. You can now assign tickets directly to the agent who commented using assign links, change text color in ticket comments for better emphasis, and automatically tag redacted tickets with 'redacted_content' for easy searching. These updates aim to enhance ticket management and improve the user experience. For more details, check out theoriginal link.
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