Zendesk Social Messaging Updates and Changes
What changes should I be aware of regarding Zendesk's social messaging?
Zendesk is updating its social messaging features, and it's important to be aware of these changes. The legacy Social Messaging App is being removed, and users need to migrate to the Zendesk Agent Workspace.
This migration will allow you to use the improved social messaging experience. If you're using the standard Support agent interface, ensure you have the social messaging add-on installed. For more details, refer to the announcement in the original help documentation.
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