Troubleshooting Persistent Facebook-Zendesk Issues
What should I do if my Facebook integration still isn't working after reauthorization?
If your Facebook integration with Zendesk still isn't working after reauthorization, you may need to remove the Zendesk integration from Facebook and try again.
Go to Facebook's business integrations page and remove Zendesk. Then, open an incognito browser window and repeat the reauthorization steps. Ensure you select the correct Facebook pages during this process. If issues persist, consider contacting Zendesk support for further assistance.
More related questions
Why is my Facebook integration with Zendesk not working?
If your Facebook integration with Zendesk isn't working, it might be due to deauthorization or syncing issues. You may have received an email notification about your Facebook page being deauthorized, or you might see an error message when trying to…
How can I reauthorize my Facebook page with Zendesk?
Reauthorizing your Facebook page with Zendesk can resolve integration issues. If you encounter a 'Page not found' error, try reauthorizing after clearing your browser's cache and cookies. First, sign out of both your Zendesk and Facebook accounts….
How can I confirm that my Facebook integration with Zendesk is working?
To confirm that your Facebook integration with Zendesk is working, follow the instructions provided in the Zendesk help article. Ensure that messages from Facebook are creating tickets in Zendesk as expected. If everything is set up correctly, you…
What should I do if I can't add my Facebook account to Zendesk?
If you're having trouble adding your Facebook account to Zendesk for the first time, there are specific steps you should follow. Make sure you have the necessary admin permissions on both platforms. If issues persist, refer to the Zendesk help…
What changes should I be aware of regarding Zendesk's social messaging?
Zendesk is updating its social messaging features, and it's important to be aware of these changes. The legacy Social Messaging App is being removed, and users need to migrate to the Zendesk Agent Workspace. This migration will allow you to use the…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
