Zendesk Sell has seen improvements in readability and accessibility for the Lead Capture form. The updated design also means the new URL for hosted forms is based on your Zendesk subdomain. Additionally, sales reps can now star and view messages in thread view on contact, deal, and lead cards, enhancing message management. For more details, see theoriginal link.
Zendesk has introduced new security features to enhance data protection. You can now specify an email address to receive notifications about confirmed security incidents affecting your Service Data. Additionally, the Status API has new endpoints…
The Zendesk Agent Workspace has received updates to improve ticket management. Ticket tabs now display the ticket subject and ID for email and ended chat tickets, instead of the requester name and last message. This change helps agents manage…
Zendesk has introduced several new features for Messaging and Bots. Proactive messages are now available for Web Widget and mobile channels, allowing you to deliver targeted messages to customers without waiting for them to initiate a conversation….
Zendesk now allows you to generate team-member data exports from the Team members page. The data is exported into a CSV file containing information such as team members’ primary email addresses, the date their profiles were created, product roles,…
Zendesk Guide now allows you to search and filter images in the account level gallery for content blocks. You can search for images by title and filter them by the date they were added or updated. This feature makes it easier to manage and locate…
Zendesk Admin Center now supports custom headers and API key authentication for webhooks. You can add up to five custom headers to a webhook, allowing integration with systems and services that have unique header requirements. This enhancement…