New Features in Zendesk Guide April 2023
What are the new features in Zendesk Guide as of April 2023?
Zendesk Guide now allows you to search and filter images in the account level gallery for content blocks. You can search for images by title and filter them by the date they were added or updated. This feature makes it easier to manage and locate images used in your content blocks. For more information, visit theoriginal link.
More related questions
What are the new security features in Zendesk as of April 2023?
Zendesk has introduced new security features to enhance data protection. You can now specify an email address to receive notifications about confirmed security incidents affecting your Service Data. Additionally, the Status API has new endpoints…
How has the Zendesk Agent Workspace been updated in April 2023?
The Zendesk Agent Workspace has received updates to improve ticket management. Ticket tabs now display the ticket subject and ID for email and ended chat tickets, instead of the requester name and last message. This change helps agents manage…
What new features are available for Zendesk Messaging and Bots in April 2023?
Zendesk has introduced several new features for Messaging and Bots. Proactive messages are now available for Web Widget and mobile channels, allowing you to deliver targeted messages to customers without waiting for them to initiate a conversation….
How can I export team-member data in Zendesk as of April 2023?
Zendesk now allows you to generate team-member data exports from the Team members page. The data is exported into a CSV file containing information such as team members’ primary email addresses, the date their profiles were created, product roles,…
What improvements have been made to Zendesk Sell in April 2023?
Zendesk Sell has seen improvements in readability and accessibility for the Lead Capture form. The updated design also means the new URL for hosted forms is based on your Zendesk subdomain. Additionally, sales reps can now star and view messages in…
How can I use the new webhook features in Zendesk Admin Center as of April 2023?
Zendesk Admin Center now supports custom headers and API key authentication for webhooks. You can add up to five custom headers to a webhook, allowing integration with systems and services that have unique header requirements. This enhancement…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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