New Messaging and Bots Features in Zendesk April 2023
What new features are available for Zendesk Messaging and Bots in April 2023?
Zendesk has introduced several new features for Messaging and Bots. Proactive messages are now available for Web Widget and mobile channels, allowing you to deliver targeted messages to customers without waiting for them to initiate a conversation. New messaging metadata variables are also available, using signed JSON Web Tokens (JWTs) for authentication to customize bot responses. Additionally, the ticket event log now includes 'offered to' events for messaging tickets offered via omnichannel routing. For more details, see theoriginal link.
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