Zendesk Sell Email Integration Sending Duplicates

Why is my Zendesk Sell email integration sending duplicate emails?

If your Zendesk Sell email integration is sending duplicate emails, it might be due to a few reasons. First, check the status of your email connection in Zendesk Sell by going to the Settings icon, then selecting Communication Channels > Email. Look for any errors listed there. If errors are present, you can refer to the troubleshooting article for resolution steps.

Additionally, ensure that the browser cache is cleared and that the affected agent is not clicking the Send button multiple times for each message. If the issue persists without any errors, it's best to contact Zendesk support with specific details like examples of duplicate emails, your account type, and the date and time the issue was first noticed. For more information, visit theoriginal link.

More related questions

How can I check for errors in my Zendesk Sell email integration?

To check for errors in your Zendesk Sell email integration, navigate to the Settings icon in Zendesk Sell, then select Communication Channels > Email. Here, you can view the status of your email connection and see if there are any errors listed. If…

What should I do if clearing the browser cache doesn't fix duplicate emails in Zendesk Sell?

If clearing the browser cache doesn't resolve the issue of duplicate emails in Zendesk Sell, you should contact Zendesk support for further assistance. When reaching out, provide them with specific information such as examples of contacts, leads,…

What information should I provide to Zendesk support for duplicate email issues?

When contacting Zendesk support about duplicate email issues, it's important to provide detailed information to help them resolve the problem. Include examples of contacts, leads, or deals that contain duplicate email events, your Zendesk Sell…