Information Needed for Zendesk Support on Email Issues
What information should I provide to Zendesk support for duplicate email issues?
When contacting Zendesk support about duplicate email issues, it's important to provide detailed information to help them resolve the problem. Include examples of contacts, leads, or deals that contain duplicate email events, your Zendesk Sell account name, and specify if it's a Sell-only or integrated account.
Also, mention the date and time when you first noticed the issue, and provide the email addresses of any affected agents. This comprehensive information will assist Zendesk support in diagnosing and addressing the issue effectively.
More related questions
Why is my Zendesk Sell email integration sending duplicate emails?
If your Zendesk Sell email integration is sending duplicate emails, it might be due to a few reasons. First, check the status of your email connection in Zendesk Sell by going to the Settings icon, then selecting Communication Channels > Email….
How can I check for errors in my Zendesk Sell email integration?
To check for errors in your Zendesk Sell email integration, navigate to the Settings icon in Zendesk Sell, then select Communication Channels > Email. Here, you can view the status of your email connection and see if there are any errors listed. If…
What should I do if clearing the browser cache doesn't fix duplicate emails in Zendesk Sell?
If clearing the browser cache doesn't resolve the issue of duplicate emails in Zendesk Sell, you should contact Zendesk support for further assistance. When reaching out, provide them with specific information such as examples of contacts, leads,…
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