Zendesk Search Users API Endpoint
What is the Search Users API endpoint in Zendesk?
The Search Users API endpoint in Zendesk is a tool that allows you to retrieve a list of users, including agents, in a JSON format.
This endpoint can be particularly useful for exporting agent data. By using the endpointhttps://<<instance>>.zendesk.com/api/v2/users.json?role[]=admin&role[]=agent&page=1, you can extract user data 100 at a time. This data can then be converted to a more manageable format, like Excel, for further analysis.
More related questions
How can I view a list of all agents on my Zendesk account?
To see a list of all agents on your Zendesk account, navigate to the Team members page in Admin Center. Here, you can apply filters for a more detailed view of your agents and admins. To access this, go to Admin Center, click on People in the…
How can I filter agents by role in Zendesk?
Filtering agents by role in Zendesk is straightforward using the Admin Center. This allows you to see only the agents you need based on their roles. In Admin Center, click on People in the sidebar, then select Team > Team members. Click the Filter…
Can I export a list of agents from Zendesk?
Yes, you can export a list of agents from Zendesk using the Search Users API endpoint. This will provide you with a JSON format file of your agents. To do this, use the API endpoint:…
Is there a way to exclude Light Agents from the agent list in Zendesk?
Excluding Light Agents from the agent list in Zendesk can be a bit tricky, as the default filters do not allow for this directly. However, you can include the role name as part of the displayed columns and sort the list by role. Alternatively, you…
How can I use filters to manage my Zendesk team members?
Using filters in Zendesk's Admin Center is a great way to manage your team members effectively. It allows you to narrow down the list of agents based on specific criteria. To apply filters, go to Admin Center, click on People in the sidebar, and…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
