Filter Agents by Role in Zendesk
How can I filter agents by role in Zendesk?
Filtering agents by role in Zendesk is straightforward using the Admin Center. This allows you to see only the agents you need based on their roles.
In Admin Center, click on People in the sidebar, then select Team > Team members. Click the Filter button, and a side panel will appear. Here, you can filter agents by their role, such as admin or agent. After applying the filters, the list will update to show only the agents that match your criteria.
More related questions
How can I view a list of all agents on my Zendesk account?
To see a list of all agents on your Zendesk account, navigate to the Team members page in Admin Center. Here, you can apply filters for a more detailed view of your agents and admins. To access this, go to Admin Center, click on People in the…
Can I export a list of agents from Zendesk?
Yes, you can export a list of agents from Zendesk using the Search Users API endpoint. This will provide you with a JSON format file of your agents. To do this, use the API endpoint:…
Is there a way to exclude Light Agents from the agent list in Zendesk?
Excluding Light Agents from the agent list in Zendesk can be a bit tricky, as the default filters do not allow for this directly. However, you can include the role name as part of the displayed columns and sort the list by role. Alternatively, you…
What is the Search Users API endpoint in Zendesk?
The Search Users API endpoint in Zendesk is a tool that allows you to retrieve a list of users, including agents, in a JSON format. This endpoint can be particularly useful for exporting agent data. By using the endpoint…
How can I use filters to manage my Zendesk team members?
Using filters in Zendesk's Admin Center is a great way to manage your team members effectively. It allows you to narrow down the list of agents based on specific criteria. To apply filters, go to Admin Center, click on People in the sidebar, and…
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