Zendesk Password Reset Notification Issue
Why do users receive a password reset notification from Zendesk after changing their SSO password?
Users receive a password reset notification from Zendesk after changing their SSO password because of a syncing feature. When a SAML single sign-on (SSO) system is used, and the password syncing option is enabled, any password change in the SSO system is pushed to Zendesk. This triggers an email notification from Zendesk to the user.
To prevent this, you can disable the password syncing option in the SAML provisioning settings. This stops the native Zendesk password from being updated when the SSO password changes. Alternatively, you can suppress email notifications by adjusting settings in the Admin Center, but this is recommended only if all users sign in with SSO exclusively. For more details, check out the originalZendesk help article.
More related questions
How can I stop Zendesk from sending password reset notifications after SSO password changes?
To stop Zendesk from sending password reset notifications after SSO password changes, you need to adjust your SAML settings. The notifications occur because the SAML provider is set to sync passwords, which updates the Zendesk password and triggers…
What settings should I change to prevent Zendesk password updates from SSO?
To prevent Zendesk password updates from SSO, you need to disable the password syncing option in your SAML provisioning settings. This setting, when enabled, causes the SSO password changes to update the native Zendesk password, leading to email…
Can I suppress email notifications for password changes in Zendesk?
Yes, you can suppress email notifications for password changes in Zendesk, but it's recommended only if all users sign in using SSO. This can be done by adjusting settings in the Admin Center. To suppress these notifications, go to Admin Center,…
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