Yes, you can suppress email notifications for password changes in Zendesk, but it's recommended only if all users sign in using SSO. This can be done by adjusting settings in the Admin Center.
To suppress these notifications, go to Admin Center, navigate to People > Configuration > End users, and in the Account emails section, deselect the option to send a welcome email when a new user is created. Also, deselect the option to allow users to change their passwords. This setup ensures that users won't receive unnecessary email notifications. For more details, refer to the originalZendesk help article.
Users receive a password reset notification from Zendesk after changing their SSO password because of a syncing feature. When a SAML single sign-on (SSO) system is used, and the password syncing option is enabled, any password change in the SSO…
To stop Zendesk from sending password reset notifications after SSO password changes, you need to adjust your SAML settings. The notifications occur because the SAML provider is set to sync passwords, which updates the Zendesk password and triggers…
To prevent Zendesk password updates from SSO, you need to disable the password syncing option in your SAML provisioning settings. This setting, when enabled, causes the SSO password changes to update the native Zendesk password, leading to email…