Stop Zendesk Password Reset Notifications
How can I stop Zendesk from sending password reset notifications after SSO password changes?
To stop Zendesk from sending password reset notifications after SSO password changes, you need to adjust your SAML settings. The notifications occur because the SAML provider is set to sync passwords, which updates the Zendesk password and triggers an email.
To resolve this, disable the password syncing option in your SAML provisioning settings. This will prevent the native Zendesk password from being updated when the SSO password changes. Additionally, you can suppress email notifications by changing settings in the Admin Center, but only if all users use SSO to sign in. For more information, refer to the originalZendesk help article.
More related questions
Why do users receive a password reset notification from Zendesk after changing their SSO password?
Users receive a password reset notification from Zendesk after changing their SSO password because of a syncing feature. When a SAML single sign-on (SSO) system is used, and the password syncing option is enabled, any password change in the SSO…
What settings should I change to prevent Zendesk password updates from SSO?
To prevent Zendesk password updates from SSO, you need to disable the password syncing option in your SAML provisioning settings. This setting, when enabled, causes the SSO password changes to update the native Zendesk password, leading to email…
Can I suppress email notifications for password changes in Zendesk?
Yes, you can suppress email notifications for password changes in Zendesk, but it's recommended only if all users sign in using SSO. This can be done by adjusting settings in the Admin Center. To suppress these notifications, go to Admin Center,…
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