Zendesk Macros: Comment Placeholder Limitations
Understand the limitations of comment placeholders in Zendesk macros. Learn how it affects line-breaks in ticket formatting.
Is there a known limitation with comment placeholders in Zendesk macros?
Yes, there is a known limitation with comment placeholders in Zendesk macros that affects line-breaks. This limitation can lead to inconsistencies in how line-breaks are applied.
The issue is particularly noticeable when macros are used on single tickets, during bulk-editing, or when referencing placeholders for multi-line or custom text fields. Users should be aware of this limitation when using macros to ensure they understand how it might affect their ticket formatting.
More related questions
Why aren't line-breaks included when I apply macros in Zendesk?
Line-breaks might not appear when you apply macros in Zendesk due to a known limitation. This issue occurs with comment placeholders in macros, which may not consistently include line-breaks. This inconsistency can happen in several scenarios: when…
What scenarios cause line-breaks to be missing in Zendesk macros?
Line-breaks may be missing in Zendesk macros due to specific scenarios involving comment placeholders. This is a known limitation within the system. The issue can arise when macros are applied to a single ticket, during bulk-editing, or when using…
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