Line-breaks Missing in Zendesk Macros: Explanation
Learn why line-breaks may not appear when applying macros in Zendesk. Understand the limitations and scenarios where this occurs.
Why aren't line-breaks included when I apply macros in Zendesk?
Line-breaks might not appear when you apply macros in Zendesk due to a known limitation. This issue occurs with comment placeholders in macros, which may not consistently include line-breaks.
This inconsistency can happen in several scenarios: when a macro is applied to a single ticket, during bulk-editing of tickets, or when referencing placeholders for multi-line or custom text fields. Unfortunately, this is a limitation that users need to be aware of when using macros in these contexts. For more details, you can check theoriginal Zendesk article.
More related questions
What scenarios cause line-breaks to be missing in Zendesk macros?
Line-breaks may be missing in Zendesk macros due to specific scenarios involving comment placeholders. This is a known limitation within the system. The issue can arise when macros are applied to a single ticket, during bulk-editing, or when using…
Is there a known limitation with comment placeholders in Zendesk macros?
Yes, there is a known limitation with comment placeholders in Zendesk macros that affects line-breaks. This limitation can lead to inconsistencies in how line-breaks are applied. The issue is particularly noticeable when macros are used on single…
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