Scenarios Causing Missing Line-breaks in Zendesk Macros
Discover the scenarios where line-breaks may be missing in Zendesk macros. Understand the limitations with comment placeholders.
What scenarios cause line-breaks to be missing in Zendesk macros?
Line-breaks may be missing in Zendesk macros due to specific scenarios involving comment placeholders. This is a known limitation within the system.
The issue can arise when macros are applied to a single ticket, during bulk-editing, or when using placeholders for multi-line or custom text fields. These scenarios can lead to inconsistencies in how line-breaks are handled, so it's important to be mindful of these limitations when working with macros in Zendesk.
More related questions
Why aren't line-breaks included when I apply macros in Zendesk?
Line-breaks might not appear when you apply macros in Zendesk due to a known limitation. This issue occurs with comment placeholders in macros, which may not consistently include line-breaks. This inconsistency can happen in several scenarios: when…
Is there a known limitation with comment placeholders in Zendesk macros?
Yes, there is a known limitation with comment placeholders in Zendesk macros that affects line-breaks. This limitation can lead to inconsistencies in how line-breaks are applied. The issue is particularly noticeable when macros are used on single…
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