Zendesk Live Chat: How Chat Sessions Time Out
How do chat sessions time out in Zendesk Live Chat?
In Zendesk Live Chat, the visitor controls when a chat session ends. The session remains active until the visitor closes their browser, minimizes the chat, idles on the site, or manually ends the chat. If the visitor closes the browser or minimizes the chat, the session times out within 20 seconds to 2 minutes. If the visitor idles, the session ends after 20 minutes of inactivity, defined as no mouse or keyboard input for 10 minutes.
For more details on how chat sessions time out, you can refer to theoriginal Zendesk help article.
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