Zendesk Chat vs Messaging: Session Timeout Differences
What is the difference between chat and messaging session timeouts in Zendesk?
In Zendesk, chat sessions are visitor-controlled and can end due to inactivity or user actions. Messaging sessions, however, do not have a customer-facing session concept. Conversations become inactive after a set period of no activity or when the ticket status changes. Admins can modify the inactivity period for messaging.
For more details, visit theZendesk help article.
More related questions
How do chat sessions time out in Zendesk Live Chat?
In Zendesk Live Chat, the visitor controls when a chat session ends. The session remains active until the visitor closes their browser, minimizes the chat, idles on the site, or manually ends the chat. If the visitor closes the browser or minimizes…
What causes chat sessions to end in the Zendesk Chat Mobile SDK?
In the Zendesk Chat Mobile SDK, chat sessions can end due to inactivity or disconnection. If there's no activity for 1 hour or the visitor is disconnected for an hour, the session ends. If the agent ends the chat, the session timeout resets to 5…
Can agents end chat sessions in Zendesk Live Chat?
Agents cannot directly end chat sessions in Zendesk Live Chat. The session remains open for the end user until they decide to end it. However, agents can leave a chat session by clicking the X button and confirming the action. If the end user sends…
How do chat sessions end in Zendesk Agent Workspace?
In Zendesk Agent Workspace, agents have the ability to end chat sessions. They can do this by clicking 'End chat' and confirming the action. The chat will then show the visitor that the agent has left the session. If the visitor sends another…
Can the chat timeout period be customized in Zendesk?
Currently, the chat timeout period in Zendesk cannot be customized. The session ends based on predefined conditions such as inactivity or user actions. However, Zendesk Messaging offers more flexibility, allowing asynchronous communication without…
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