Can Agents End Zendesk Live Chat Sessions?
Can agents end chat sessions in Zendesk Live Chat?
Agents cannot directly end chat sessions in Zendesk Live Chat. The session remains open for the end user until they decide to end it. However, agents can leave a chat session by clicking the X button and confirming the action. If the end user sends another message, the chat reopens in the agent's queue with the previous chat history.
For more details, check out theZendesk help article.
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