Zendesk Insights Privacy Law Compliance Features
How does Zendesk Insights help with privacy law compliance?
Zendesk Insights offers features that assist with privacy law compliance by anonymizing user data in reports. When a Zendesk user is deleted, their name in reports using the Tickets dataset is replaced with 'SCRUBBED'.
This ensures that personal data is not retained in reports, aligning with privacy and data protection laws. This feature specifically affects the Ticket Submitter Name and Ticket Assignee Name labels, enhancing user privacy by removing identifiable information. For more details, visit theoriginal link.
More related questions
What happens to user names in Zendesk Insights reports when a user is deleted?
When a user is deleted in Zendesk, their name in Insights reports is replaced with 'SCRUBBED'. This change applies to reports using the Tickets dataset. This feature ensures that personal data is not retained in reports, which is crucial for…
Which labels are affected by user deletion in Zendesk Insights?
In Zendesk Insights, when a user is deleted, the Ticket Submitter Name and Ticket Assignee Name labels are affected. These labels are replaced with 'SCRUBBED'. This change is part of Zendesk's efforts to comply with privacy and data protection laws…
Why were changes made to user data handling in Zendesk Insights in 2018?
In May 2018, temporary changes were made to Zendesk Insights to protect user privacy by replacing ticket submitter names with their IDs. This was a step towards better privacy compliance. These changes have since been updated to replace user names…
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