Affected Labels by User Deletion in Zendesk Insights
Learn which labels in Zendesk Insights are anonymized when a user is deleted, ensuring privacy compliance.
Which labels are affected by user deletion in Zendesk Insights?
In Zendesk Insights, when a user is deleted, the Ticket Submitter Name and Ticket Assignee Name labels are affected. These labels are replaced with 'SCRUBBED'.
This change is part of Zendesk's efforts to comply with privacy and data protection laws by ensuring that personal data is not retained in reports. This anonymization helps protect user privacy by removing identifiable information from the reports.
More related questions
How does Zendesk Insights help with privacy law compliance?
Zendesk Insights offers features that assist with privacy law compliance by anonymizing user data in reports. When a Zendesk user is deleted, their name in reports using the Tickets dataset is replaced with 'SCRUBBED'. This ensures that personal…
What happens to user names in Zendesk Insights reports when a user is deleted?
When a user is deleted in Zendesk, their name in Insights reports is replaced with 'SCRUBBED'. This change applies to reports using the Tickets dataset. This feature ensures that personal data is not retained in reports, which is crucial for…
Why were changes made to user data handling in Zendesk Insights in 2018?
In May 2018, temporary changes were made to Zendesk Insights to protect user privacy by replacing ticket submitter names with their IDs. This was a step towards better privacy compliance. These changes have since been updated to replace user names…
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