2018 Changes to User Data Handling in Zendesk Insights
Understand the 2018 changes in Zendesk Insights for user data handling, aimed at enhancing privacy protection and compliance.
Why were changes made to user data handling in Zendesk Insights in 2018?
In May 2018, temporary changes were made to Zendesk Insights to protect user privacy by replacing ticket submitter names with their IDs. This was a step towards better privacy compliance.
These changes have since been updated to replace user names with 'SCRUBBED' when a user is deleted, further enhancing privacy protection. This update ensures that personal data is not retained in reports, aligning with privacy and data protection laws.
More related questions
How does Zendesk Insights help with privacy law compliance?
Zendesk Insights offers features that assist with privacy law compliance by anonymizing user data in reports. When a Zendesk user is deleted, their name in reports using the Tickets dataset is replaced with 'SCRUBBED'. This ensures that personal…
What happens to user names in Zendesk Insights reports when a user is deleted?
When a user is deleted in Zendesk, their name in Insights reports is replaced with 'SCRUBBED'. This change applies to reports using the Tickets dataset. This feature ensures that personal data is not retained in reports, which is crucial for…
Which labels are affected by user deletion in Zendesk Insights?
In Zendesk Insights, when a user is deleted, the Ticket Submitter Name and Ticket Assignee Name labels are affected. These labels are replaced with 'SCRUBBED'. This change is part of Zendesk's efforts to comply with privacy and data protection laws…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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