image for site

Zendesk 'Forget History' on iOS and Android

Learn about the limitations of the 'Forget history' feature on iOS and Android for Zendesk and possible workarounds for fresh starts.

Can I use the 'Forget history' feature on iOS and Android for Zendesk?

Currently, the 'Forget history' feature is not available on iOS and Android for Zendesk. This feature is designed for the web version of the Messaging Widget to protect users sharing browsers. On mobile, the history is meant to be synchronous and asynchronous, allowing conversations to persist across devices. A workaround is to create a trigger that closes Messaging tickets to start fresh.


More related questions

How can I ensure privacy for unauthenticated users on shared browsers using Zendesk Web Widget?

To ensure privacy for unauthenticated users on shared browsers using the Zendesk Web Widget, you can use incognito mode or clear cookies after each session. This prevents the system from attributing the same email to different users. Additionally,…

What happens when different users share a browser for Zendesk Web Widget?

When different users share a browser for Zendesk Web Widget, the system may mistakenly attribute the same email to multiple users. For instance, if User A starts a conversation and then User B uses the same browser, the system might link User B's…

How does the 'Forget history' feature work in Zendesk Web Widget?

The 'Forget history' feature in Zendesk Web Widget ensures that each conversation starts fresh by not persisting previous conversations across sessions. This is particularly useful for shared browser environments to protect user privacy. The…

Why is the 'Forget history' feature important for shared browsers?

The 'Forget history' feature is crucial for shared browsers because it prevents the persistence of previous conversations, which could lead to privacy issues. When multiple users share a browser, the system might incorrectly attribute conversations…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites