Shared Browser Issues with Zendesk Web Widget
What happens when different users share a browser for Zendesk Web Widget?
When different users share a browser for Zendesk Web Widget, the system may mistakenly attribute the same email to multiple users. For instance, if User A starts a conversation and then User B uses the same browser, the system might link User B's conversation to User A's email. To avoid this, users should use incognito mode or clear cookies after each session. Additionally, enabling the 'Forget history' setting in the Web Widget can help start each conversation fresh.
More related questions
How can I ensure privacy for unauthenticated users on shared browsers using Zendesk Web Widget?
To ensure privacy for unauthenticated users on shared browsers using the Zendesk Web Widget, you can use incognito mode or clear cookies after each session. This prevents the system from attributing the same email to different users. Additionally,…
Can I use the 'Forget history' feature on iOS and Android for Zendesk?
Currently, the 'Forget history' feature is not available on iOS and Android for Zendesk. This feature is designed for the web version of the Messaging Widget to protect users sharing browsers. On mobile, the history is meant to be synchronous and…
How does the 'Forget history' feature work in Zendesk Web Widget?
The 'Forget history' feature in Zendesk Web Widget ensures that each conversation starts fresh by not persisting previous conversations across sessions. This is particularly useful for shared browser environments to protect user privacy. The…
Why is the 'Forget history' feature important for shared browsers?
The 'Forget history' feature is crucial for shared browsers because it prevents the persistence of previous conversations, which could lead to privacy issues. When multiple users share a browser, the system might incorrectly attribute conversations…
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