Zendesk Email Forwarding Setting Overview
What is the email forwarding setting in Zendesk?
The email forwarding setting in Zendesk allows agents to forward emails from their personal accounts to the Zendesk Support email account.
When this setting is enabled, the forwarded emails result in tickets created with the original sender as the requester, rather than the agent who forwarded the email. This feature helps maintain the integrity of the original communication and ensures that the correct requester is associated with the ticket.
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How can I control access to the Organizations page in Zendesk?
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