Zendesk Early Access Program for Merging Suggestions
What is the early access program for merging suggestions in Zendesk?
The early access program (EAP) for merging suggestions in Zendesk allows users with the Advanced AI add-on to test a new feature. This feature helps agents by providing suggestions in the Intelligence panel for tickets that could be merged with the one they are currently working on. This can help streamline ticket management and prevent duplicate tickets in the future.
To participate, users need to have the Advanced AI add-on and can sign up through a form provided by Zendesk. Once signed up, the feature will be enabled on their Zendesk instance or sandbox account within five business days. For more details, you can refer to the originalZendesk announcement.
More related questions
How can I join the early access program for merging suggestions in Zendesk?
To join the early access program for merging suggestions in Zendesk, you need to have the Advanced AI add-on. Once you have this add-on, you can fill out a form provided by Zendesk to sign up for the program. After submitting the form and agreeing…
Who can participate in Zendesk's merging suggestions early access program?
The early access program for merging suggestions in Zendesk is available to customers who have subscribed to the Advanced AI add-on. This program is designed to let these users test the new feature that suggests ticket merges in the Intelligence…
What benefits does the merging suggestions feature offer in Zendesk?
The merging suggestions feature in Zendesk offers significant benefits by helping agents manage tickets more effectively. It provides suggestions in the Intelligence panel for tickets that could be merged with the one currently being worked on,…
What steps do I need to take to enable the merging suggestions feature in Zendesk?
To enable the merging suggestions feature in Zendesk, you need to be part of the early access program and have the Advanced AI add-on. Start by filling out the form provided by Zendesk and agreeing to the EAP terms. Once you've completed these…
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