Join Zendesk's Merging Suggestions Early Access Program
How can I join the early access program for merging suggestions in Zendesk?
To join the early access program for merging suggestions in Zendesk, you need to have the Advanced AI add-on. Once you have this add-on, you can fill out a form provided by Zendesk to sign up for the program. After submitting the form and agreeing to the EAP terms, your account will be activated for the feature within five business days.
This program allows you to test the merging suggestions feature, which helps agents manage tickets more efficiently by suggesting potential merges directly in the Intelligence panel.
More related questions
What is the early access program for merging suggestions in Zendesk?
The early access program (EAP) for merging suggestions in Zendesk allows users with the Advanced AI add-on to test a new feature. This feature helps agents by providing suggestions in the Intelligence panel for tickets that could be merged with the…
Who can participate in Zendesk's merging suggestions early access program?
The early access program for merging suggestions in Zendesk is available to customers who have subscribed to the Advanced AI add-on. This program is designed to let these users test the new feature that suggests ticket merges in the Intelligence…
What benefits does the merging suggestions feature offer in Zendesk?
The merging suggestions feature in Zendesk offers significant benefits by helping agents manage tickets more effectively. It provides suggestions in the Intelligence panel for tickets that could be merged with the one currently being worked on,…
What steps do I need to take to enable the merging suggestions feature in Zendesk?
To enable the merging suggestions feature in Zendesk, you need to be part of the early access program and have the Advanced AI add-on. Start by filling out the form provided by Zendesk and agreeing to the EAP terms. Once you've completed these…
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