Benefits of Zendesk's Merging Suggestions Feature
What benefits does the merging suggestions feature offer in Zendesk?
The merging suggestions feature in Zendesk offers significant benefits by helping agents manage tickets more effectively. It provides suggestions in the Intelligence panel for tickets that could be merged with the one currently being worked on, which can help prevent duplicate tickets and streamline the ticket management process.
By using this feature, agents can save time and improve the efficiency of their workflow, ensuring that similar issues are handled together rather than separately.
More related questions
What is the early access program for merging suggestions in Zendesk?
The early access program (EAP) for merging suggestions in Zendesk allows users with the Advanced AI add-on to test a new feature. This feature helps agents by providing suggestions in the Intelligence panel for tickets that could be merged with the…
How can I join the early access program for merging suggestions in Zendesk?
To join the early access program for merging suggestions in Zendesk, you need to have the Advanced AI add-on. Once you have this add-on, you can fill out a form provided by Zendesk to sign up for the program. After submitting the form and agreeing…
Who can participate in Zendesk's merging suggestions early access program?
The early access program for merging suggestions in Zendesk is available to customers who have subscribed to the Advanced AI add-on. This program is designed to let these users test the new feature that suggests ticket merges in the Intelligence…
What steps do I need to take to enable the merging suggestions feature in Zendesk?
To enable the merging suggestions feature in Zendesk, you need to be part of the early access program and have the Advanced AI add-on. Start by filling out the form provided by Zendesk and agreeing to the EAP terms. Once you've completed these…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
