Zendesk Early Access Program for Entity Detection
What is the early access program for entity detection in Zendesk?
Zendesk has launched an early access program (EAP) for entity detection, allowing users to create dropdown custom fields populated with entity values detected in tickets. This feature is available across all channels supported by intelligent triage, enabling more detailed and effective business rules through triggers, automations, and routing. Admins can also choose to highlight entity values in tickets, making it easier for agents to spot important information and populate custom fields.
For more details, you can check out the original announcementhere.
More related questions
How can I participate in the Zendesk entity detection EAP?
To join the Zendesk entity detection early access program, you need to fill out the EAP form and select 'Entity detection' from the available options. Once you've signed up, there's nothing more you need to do. Starting April 22, 2024, Zendesk will…
What changes will the entity detection EAP bring to my Zendesk account?
The entity detection EAP will allow you to create dropdown custom fields with entity values detected in tickets, enhancing your ability to build detailed business rules. Admins can highlight these entity values in tickets, helping agents quickly…
What should I do if I have feedback or questions about the entity detection EAP?
If you have feedback or questions regarding the entity detection EAP, you can visit Zendesk's community forum where customer product feedback is collected and managed. For general assistance with Zendesk products, you can contact Zendesk Customer…
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