Joining Zendesk's Entity Detection Early Access Program
Find out how to join Zendesk's early access program for entity detection and enhance your ticket management.
How can I participate in the Zendesk entity detection EAP?
To join the Zendesk entity detection early access program, you need to fill out the EAP form and select 'Entity detection' from the available options. Once you've signed up, there's nothing more you need to do. Starting April 22, 2024, Zendesk will enable customers weekly and notify you when your account is ready. This will allow you to add entity custom fields in the Intelligent triage settings page in Admin Center.
More related questions
What is the early access program for entity detection in Zendesk?
Zendesk has launched an early access program (EAP) for entity detection, allowing users to create dropdown custom fields populated with entity values detected in tickets. This feature is available across all channels supported by intelligent…
What changes will the entity detection EAP bring to my Zendesk account?
The entity detection EAP will allow you to create dropdown custom fields with entity values detected in tickets, enhancing your ability to build detailed business rules. Admins can highlight these entity values in tickets, helping agents quickly…
What should I do if I have feedback or questions about the entity detection EAP?
If you have feedback or questions regarding the entity detection EAP, you can visit Zendesk's community forum where customer product feedback is collected and managed. For general assistance with Zendesk products, you can contact Zendesk Customer…
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