Changes from Zendesk's Entity Detection EAP
Discover the changes the entity detection EAP will bring to your Zendesk account, including custom fields and enhanced triage.
What changes will the entity detection EAP bring to my Zendesk account?
The entity detection EAP will allow you to create dropdown custom fields with entity values detected in tickets, enhancing your ability to build detailed business rules. Admins can highlight these entity values in tickets, helping agents quickly identify important information. This feature is integrated with Zendesk's intelligent triage, improving ticket processing across all supported channels.
More related questions
What is the early access program for entity detection in Zendesk?
Zendesk has launched an early access program (EAP) for entity detection, allowing users to create dropdown custom fields populated with entity values detected in tickets. This feature is available across all channels supported by intelligent…
How can I participate in the Zendesk entity detection EAP?
To join the Zendesk entity detection early access program, you need to fill out the EAP form and select 'Entity detection' from the available options. Once you've signed up, there's nothing more you need to do. Starting April 22, 2024, Zendesk will…
What should I do if I have feedback or questions about the entity detection EAP?
If you have feedback or questions regarding the entity detection EAP, you can visit Zendesk's community forum where customer product feedback is collected and managed. For general assistance with Zendesk products, you can contact Zendesk Customer…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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