Zendesk Data Sync Frequency for Explore Plans
How often does Zendesk data sync to Explore on different plans?
The frequency of data synchronization to Explore depends on your Zendesk plan. If you're on the Explore Lite plan, your data syncs once every 24 hours, typically at midnight in your account's time zone. Unfortunately, you can't customize this timing. For those on the Explore Professional, Enterprise, or Legacy plans, data syncs start one hour after the last sync ends, with the timing randomized within the hour. This process can sometimes take over two hours, especially if there's a lot of data to sync. Explore Enterprise users also have the option for live dashboards and widgets that update in near real-time.
For more details, check out the originalZendesk article.
More related questions
Can I customize the time my Zendesk data syncs to Explore?
Unfortunately, you cannot customize the time your Zendesk data syncs to Explore. For Explore Lite users, the data syncs once every 24 hours at midnight in the account's time zone. The timing is randomized within the first hour after 24 hours. For…
What happens if no reports or dashboards are accessed in Explore for 30 days?
If no reports or dashboards are accessed in Explore for more than 30 days, the data refresh frequency automatically changes to weekly. This means that your data will not be updated as frequently until a user accesses at least one report or…
How long can a data sync take on the Explore Professional, Enterprise, or Legacy plan?
The duration of a data sync on the Explore Professional, Enterprise, or Legacy plan can vary. Typically, the sync begins one hour after the most recent sync ends, and the timing is randomized within the hour. Depending on the amount of data to be…
Does the Explore Professional plan offer live data updates?
Yes, the Explore Professional plan provides access to live data updates. However, it's important to note that the prebuilt live dashboard is read-only. This means you can't share, clone, export, schedule, or drill into the prebuilt live dashboard,…
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