Impact of Inactivity on Zendesk Explore Data Sync
What happens if no reports or dashboards are accessed in Explore for 30 days?
If no reports or dashboards are accessed in Explore for more than 30 days, the data refresh frequency automatically changes to weekly. This means that your data will not be updated as frequently until a user accesses at least one report or dashboard, or schedules them through email delivery. Once this happens, the sync frequency returns to normal.
This feature helps manage system resources by reducing unnecessary data processing when Explore is not actively used.
More related questions
How often does Zendesk data sync to Explore on different plans?
The frequency of data synchronization to Explore depends on your Zendesk plan. If you're on the Explore Lite plan, your data syncs once every 24 hours, typically at midnight in your account's time zone. Unfortunately, you can't customize this…
Can I customize the time my Zendesk data syncs to Explore?
Unfortunately, you cannot customize the time your Zendesk data syncs to Explore. For Explore Lite users, the data syncs once every 24 hours at midnight in the account's time zone. The timing is randomized within the first hour after 24 hours. For…
How long can a data sync take on the Explore Professional, Enterprise, or Legacy plan?
The duration of a data sync on the Explore Professional, Enterprise, or Legacy plan can vary. Typically, the sync begins one hour after the most recent sync ends, and the timing is randomized within the hour. Depending on the amount of data to be…
Does the Explore Professional plan offer live data updates?
Yes, the Explore Professional plan provides access to live data updates. However, it's important to note that the prebuilt live dashboard is read-only. This means you can't share, clone, export, schedule, or drill into the prebuilt live dashboard,…
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