Zendesk Data Request Policy Explained
Learn about Zendesk's policy on data requests, including why they don't change, delete, or recover data.
What is Zendesk's data request policy?
Zendesk's data request policy states that they will not change, delete, purge, or recover any data in a customer's account. This policy is in place to prevent any unintended long-term consequences that could arise from manual data management. By adhering to this policy, Zendesk aims to ensure that no customer's data is compromised due to errors in communication or execution. For more details, you can refer to the originalZendesk Data Recovery Policy.
More related questions
Are there any exceptions to Zendesk's data request policy?
Yes, there is one exception to Zendesk's data request policy. If the need for manual data management or recovery is caused by Zendesk, such as a software bug, they will make all reasonable efforts to restore the data to its proper state. This…
Why did Zendesk implement a strict data request policy?
Zendesk implemented a strict data request policy to avoid the risks associated with manual data management. Altering or destroying data on behalf of customers can lead to unintended long-term consequences, including further data loss. This policy…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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