Reasons Behind Zendesk's Data Request Policy
Understand why Zendesk has a strict data request policy to protect customer data integrity.
Why did Zendesk implement a strict data request policy?
Zendesk implemented a strict data request policy to avoid the risks associated with manual data management. Altering or destroying data on behalf of customers can lead to unintended long-term consequences, including further data loss. This policy helps Zendesk maintain the integrity of customer data and prevent any potential compromise due to errors.
More related questions
What is Zendesk's data request policy?
Zendesk's data request policy states that they will not change, delete, purge, or recover any data in a customer's account. This policy is in place to prevent any unintended long-term consequences that could arise from manual data management. By…
Are there any exceptions to Zendesk's data request policy?
Yes, there is one exception to Zendesk's data request policy. If the need for manual data management or recovery is caused by Zendesk, such as a software bug, they will make all reasonable efforts to restore the data to its proper state. This…
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