Zendesk Custom Objects: Benefits and Features
What are Zendesk's new custom objects and how do they benefit users?
Zendesk's new custom objects offer a no-code-required experience for integrating unique business data into Zendesk. This feature allows admins to bring custom data into Zendesk, reducing the need for agents to switch between systems and enabling more tailored workflows and reporting.
With the new custom objects, you can easily set up and maintain data in the Admin Center, build relationships between tickets, users, and organizations, and control access with object-level permissions. This update empowers admins with low- and no-code functionality, making it easier to manage business data and relationships without relying on developers. For more details, check out theoriginal announcement.
More related questions
How can I set up and manage custom objects in Zendesk?
Setting up and managing custom objects in Zendesk is straightforward with the Admin Center. You can define fields, build relationships, and manage agent permissions all within a single page. The process includes creating custom objects, importing…
Can I migrate from legacy custom objects to the new custom objects in Zendesk?
While there isn't an automated process to migrate from legacy custom objects to the new experience, Zendesk provides a manual tutorial to guide you through the transition. Legacy custom objects and data remain available in the Admin Center, but…
How do I report on and export custom objects in Zendesk?
Currently, there is no native way to export custom objects in Zendesk. However, you can use the List Custom Objects API to retrieve all non-deleted custom objects in JSON format. For reporting, you can build reports and dashboards on standard…
What should I do if I have never used legacy custom objects in Zendesk?
If you've never used legacy custom objects, you'll automatically have access to the new custom objects experience if you're on Support Enterprise or Suite Team and above. This new experience offers a range of features to help you integrate and…
Is the new custom objects feature available for Zendesk Sell?
As of now, the new custom objects feature is not available for Zendesk Sell. Zendesk has not announced any plans to extend this capability to Sell. However, it's recommended to keep an eye on Zendesk's announcement page for any updates regarding…
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