To start using Zendesk Custom Objects, it's recommended to begin with understanding the basics and planning your custom object workflow. Once you have a plan in place, you can enable the feature and start creating your custom objects. This approach ensures a smooth implementation process.
The Zendesk Custom Objects event was an exciting opportunity to learn about the latest features and updates from Zendesk. The event included a panel of product experts and developers who discussed topics such as object triggers, integrating custom…
Zendesk Custom Objects are available for all Zendesk Suite Plans, but they are only accessible to Enterprise Zendesk Support plans. This means that if you're on a different plan, you might need to upgrade to access this feature.
Yes, custom objects in Zendesk can link similar assets together. You can view the relationship between custom objects and other records using the Custom object records page in Support. This feature allows you to see all tickets associated with a…
If a ticket related to a custom object is deleted, the custom object and its records remain unaffected. This ensures that your custom object data is preserved even if related tickets are removed.
Zendesk acknowledges the value of webhooks for enhancing custom objects' functionality. However, they caution users about potential race conditions or complexities when using external services like webhooks. It's important to be aware of these…
Yes, Zendesk plans to introduce filtering by organization in the Help Center. However, it's important to note that filters are not the same as restrictions, so end users might still access all of an object's records via the API. Therefore, it's…
Zendesk is working on integrating custom object records with Explore to provide a valuable reporting experience. While this feature is not yet available, it is a priority for Zendesk to ensure a top-notch experience for users.