Filtering Custom Objects by Organization in Zendesk
Can custom objects be filtered by a user's organization in Zendesk Help Center?
Yes, Zendesk plans to introduce filtering by organization in the Help Center. However, it's important to note that filters are not the same as restrictions, so end users might still access all of an object's records via the API. Therefore, it's recommended to avoid giving end users access to custom objects containing sensitive data.
More related questions
What was covered in the Zendesk Custom Objects event?
The Zendesk Custom Objects event was an exciting opportunity to learn about the latest features and updates from Zendesk. The event included a panel of product experts and developers who discussed topics such as object triggers, integrating custom…
How can I start using Zendesk Custom Objects?
To start using Zendesk Custom Objects, it's recommended to begin with understanding the basics and planning your custom object workflow. Once you have a plan in place, you can enable the feature and start creating your custom objects. This approach…
Are Zendesk Custom Objects available for all license types?
Zendesk Custom Objects are available for all Zendesk Suite Plans, but they are only accessible to Enterprise Zendesk Support plans. This means that if you're on a different plan, you might need to upgrade to access this feature.
Can custom objects link similar assets together in Zendesk?
Yes, custom objects in Zendesk can link similar assets together. You can view the relationship between custom objects and other records using the Custom object records page in Support. This feature allows you to see all tickets associated with a…
What happens to custom objects if a related ticket is deleted?
If a ticket related to a custom object is deleted, the custom object and its records remain unaffected. This ensures that your custom object data is preserved even if related tickets are removed.
How does Zendesk handle webhooks with custom objects?
Zendesk acknowledges the value of webhooks for enhancing custom objects' functionality. However, they caution users about potential race conditions or complexities when using external services like webhooks. It's important to be aware of these…
Is it possible to create reports on custom object records in Zendesk Explore?
Zendesk is working on integrating custom object records with Explore to provide a valuable reporting experience. While this feature is not yet available, it is a priority for Zendesk to ensure a top-notch experience for users.
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