Zendesk and Daylight Saving Time Adjustments
Learn how Zendesk automatically adjusts schedules for daylight saving time changes to ensure accurate timekeeping.
How does Zendesk handle daylight saving time changes?
Zendesk automatically adjusts schedules for daylight saving time changes. If your timezone observes daylight saving time, your schedules will update to reflect the correct time at the changeover point. This ensures that your operations continue smoothly without manual intervention.
For more detailed information, you can refer to the original article:Which time zone does Zendesk use?
More related questions
Do closed ticket timestamps adjust for daylight saving time in Zendesk?
Yes, closed ticket timestamps in Zendesk adjust for daylight saving time. The change will reflect on all ticket timestamps, including those of closed tickets, ensuring consistency across your records. Ticket timestamps appear in the time zone set…
What time zone settings affect ticket timestamps in Zendesk?
Ticket timestamps in Zendesk are affected by the time zone set on your user profile. Each user can have a different time zone setting, but by default, all user profiles are aligned with the primary Zendesk account time zone. This means that…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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