Time Zone Settings for Zendesk Ticket Timestamps
Discover how user profile time zone settings affect ticket timestamps in Zendesk, ensuring accurate time display.
What time zone settings affect ticket timestamps in Zendesk?
Ticket timestamps in Zendesk are affected by the time zone set on your user profile. Each user can have a different time zone setting, but by default, all user profiles are aligned with the primary Zendesk account time zone.
This means that regardless of daylight saving time changes, your ticket timestamps will always reflect the time zone specified in your profile, ensuring that you see the correct time for your location.
More related questions
How does Zendesk handle daylight saving time changes?
Zendesk automatically adjusts schedules for daylight saving time changes. If your timezone observes daylight saving time, your schedules will update to reflect the correct time at the changeover point. This ensures that your operations continue…
Do closed ticket timestamps adjust for daylight saving time in Zendesk?
Yes, closed ticket timestamps in Zendesk adjust for daylight saving time. The change will reflect on all ticket timestamps, including those of closed tickets, ensuring consistency across your records. Ticket timestamps appear in the time zone set…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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