Yes, closed ticket timestamps in Zendesk adjust for daylight saving time. The change will reflect on all ticket timestamps, including those of closed tickets, ensuring consistency across your records.
Ticket timestamps appear in the time zone set on your user profile, which can differ for each user. By default, all profiles are set to the primary Zendesk account time zone.
Zendesk automatically adjusts schedules for daylight saving time changes. If your timezone observes daylight saving time, your schedules will update to reflect the correct time at the changeover point. This ensures that your operations continue…
Ticket timestamps in Zendesk are affected by the time zone set on your user profile. Each user can have a different time zone setting, but by default, all user profiles are aligned with the primary Zendesk account time zone. This means that…