Workspace Permissions in Zendesk QA Explained
Discover how workspace permissions in Zendesk QA allow team members to have different roles in different workspaces, ensuring efficient task management.
How do workspace permissions work in Zendesk QA?
Workspace permissions in Zendesk QA are specific to each workspace, allowing team members to have different roles in different workspaces.
- Manager: Can view all reviews and manage all workspace settings.
- Lead: Can view everything in the workspace and manage quizzes, assignments, groups, disputes, and calibration sessions, but cannot edit other workspace settings or scorecards.
- Reviewer: Can view all reviews but cannot edit workspace settings. They can perform peer reviews.
- Agent: Can view their own conversations, reply to feedback, and view their customer satisfaction (CSAT) ratings. They have access to their own dashboard and can perform self-reviews, if enabled.
These roles ensure that team members have the necessary permissions to perform their tasks efficiently within their specific workspaces.
More related questions
What are the different user roles in Zendesk QA?
Zendesk QA offers several user roles to manage access and permissions effectively. The roles include Admin, Account Manager, and User. -Admin: This role can view and manage all account settings, including billing. -Account Manager: This…
What permissions are associated with specific features in Zendesk QA?
In Zendesk QA, different features have specific permissions associated with them, allowing for tailored access based on roles. -Calibration: Admins, Account Managers, Workspace Managers, and Leads can create calibration sessions, while…
Who can update roles and permissions in Zendesk QA?
In Zendesk QA, roles and permissions can be updated by Admins and Account Managers. These roles have the authority to manage and adjust the access levels of team members to ensure that everyone has the appropriate permissions for their tasks. This…
What are the account permissions in Zendesk QA?
Account permissions in Zendesk QA are crucial for setting up team members to start working on conversation reviews. Before users can begin, an Admin, Account Manager, or Workspace Manager must invite or connect them to a Zendesk QA workspace and…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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