Feature-Specific Permissions in Zendesk QA
Explore the feature-specific permissions in Zendesk QA, allowing tailored access based on roles for efficient task management.
What permissions are associated with specific features in Zendesk QA?
In Zendesk QA, different features have specific permissions associated with them, allowing for tailored access based on roles.
- Calibration: Admins, Account Managers, Workspace Managers, and Leads can create calibration sessions, while Workspace Reviewers can participate.
- Coaching: Admins, Account Managers, Workspace Managers, Leads, and Reviewers can create new coaching sessions, and all members can access them.
- Quizzes: Admins and Account Managers can create, access, change, delete, or publish quiz drafts, and delete or archive all quizzes. Workspace Managers and Leads can create new quizzes, and all members in the workspace where the quiz was created can access quizzes.
- Disputes: Agents can create disputes, which can be escalated to a Workspace Manager or Lead. Reviewers can send disputes to the initial reviewer, and Workspace Managers, Leads, Account Managers, and Admins can create disputes.
- Pins: All users can add pins.
- Dashboards: Admins and Account Managers can view all data from all workspaces, Users can view all data where they are reviewers, and Agents can only view their own workspaces’ data.
- Groups: Admins and Account Managers can create, edit, and delete groups, while Workspace Managers and Leads can do so for their workspaces.
These permissions ensure that users have the right level of access to perform their roles effectively.
More related questions
What are the different user roles in Zendesk QA?
Zendesk QA offers several user roles to manage access and permissions effectively. The roles include Admin, Account Manager, and User. -Admin: This role can view and manage all account settings, including billing. -Account Manager: This…
How do workspace permissions work in Zendesk QA?
Workspace permissions in Zendesk QA are specific to each workspace, allowing team members to have different roles in different workspaces. -Manager: Can view all reviews and manage all workspace settings. -Lead: Can view everything in the…
Who can update roles and permissions in Zendesk QA?
In Zendesk QA, roles and permissions can be updated by Admins and Account Managers. These roles have the authority to manage and adjust the access levels of team members to ensure that everyone has the appropriate permissions for their tasks. This…
What are the account permissions in Zendesk QA?
Account permissions in Zendesk QA are crucial for setting up team members to start working on conversation reviews. Before users can begin, an Admin, Account Manager, or Workspace Manager must invite or connect them to a Zendesk QA workspace and…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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