Refreshing your browser during a Zendesk Talk call can cause the call to disconnect. This happens because the refresh interrupts the session between your browser and the Zendesk server.
When you refresh, the browser needs to reload resources and re-establish connections, which disrupts the ongoing call. The client-side application that manages call connections is reset, terminating the active call. Additionally, Zendesk Talk uses WebRTC for voice calls, and refreshing the browser disrupts this connection, causing the call to drop.
To prevent this, avoid refreshing the browser while on a call. If you need to refresh, consider opening Zendesk in a different window to avoid affecting the call. For more details, you can check out the originalZendesk help article.
To prevent call disconnections in Zendesk Talk when refreshing your browser, avoid refreshing during an active call. Refreshing interrupts the session and disconnects the call. If you need to perform actions that require a refresh, open Zendesk in…
When you refresh the browser during a Zendesk Talk call, the call disconnects because the session with the server is interrupted. Refreshing causes the browser to reload resources and re-establish connections, which cannot maintain the active call….