When you refresh the browser during a Zendesk Talk call, the call disconnects because the session with the server is interrupted.
Refreshing causes the browser to reload resources and re-establish connections, which cannot maintain the active call. The client-side application managing the call is reset, and the WebRTC connection used for voice calls is disrupted, leading to a dropped call. To learn more, visit the originalZendesk help article.
Refreshing your browser during a Zendesk Talk call can cause the call to disconnect. This happens because the refresh interrupts the session between your browser and the Zendesk server. When you refresh, the browser needs to reload resources and…
To prevent call disconnections in Zendesk Talk when refreshing your browser, avoid refreshing during an active call. Refreshing interrupts the session and disconnects the call. If you need to perform actions that require a refresh, open Zendesk in…