Why Zendesk Search Results Vary by Page
Why do search results differ between Zendesk help center pages?
Search results can differ between Zendesk help center pages due to the scoped search feature. This feature restricts search results to specific topics or categories, which can vary depending on the page you're searching from.
To ensure consistent search results across different pages, you can disable the scoped search setting. This involves editing your theme settings or, for custom themes, modifying the theme code to remove the scoped search operator.
More related questions
Why do some Zendesk help center searches produce fewer results?
Some Zendesk help center searches may produce fewer results due to scoped search settings. By default, the search helper for articles, topics, and post templates is scoped to a particular topic or category, which can limit the number of search…
How can I disable scoped search in Zendesk's help center?
You can disable scoped search in Zendesk's help center by adjusting your theme settings. Scoped search limits results to specific topics or categories, which might not be ideal for all users. To disable it, navigate to your Copenhagen theme…
What is scoped search in Zendesk and how does it affect results?
Scoped search in Zendesk is a feature that limits search results to specific topics or categories. This can lead to fewer results when searching for the same term across different help center pages. By default, the search helper is set to scope…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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