Disable Scoped Search in Zendesk Help Center
How can I disable scoped search in Zendesk's help center?
You can disable scoped search in Zendesk's help center by adjusting your theme settings. Scoped search limits results to specific topics or categories, which might not be ideal for all users.
To disable it, navigate to your Copenhagen theme settings. Under Search settings, untick Scoped search in Knowledge Base and Scoped search in Community, then save your changes. If you're using a custom theme, you'll need to edit the theme code directly. Access the articlepage.hbs template and remove the scoped-settings.scopedkb_search operator, then publish your changes.
More related questions
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What is scoped search in Zendesk and how does it affect results?
Scoped search in Zendesk is a feature that limits search results to specific topics or categories. This can lead to fewer results when searching for the same term across different help center pages. By default, the search helper is set to scope…
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