Why Zendesk Searches Show Fewer Results
Why do some Zendesk help center searches produce fewer results?
Some Zendesk help center searches may produce fewer results due to scoped search settings. By default, the search helper for articles, topics, and post templates is scoped to a particular topic or category, which can limit the number of search results.
To resolve this, you can disable the scoping functionality by editing your Copenhagen theme. Go to Search settings, untick Scoped search in Knowledge Base and Scoped search in Community, and then save your changes. If you're using a custom theme, you'll need to edit your theme code and remove the scoped-settings.scopedkbsearch operator from the article_page.hbs template before publishing. For more details, check theoriginal link.
More related questions
How can I disable scoped search in Zendesk's help center?
You can disable scoped search in Zendesk's help center by adjusting your theme settings. Scoped search limits results to specific topics or categories, which might not be ideal for all users. To disable it, navigate to your Copenhagen theme…
What is scoped search in Zendesk and how does it affect results?
Scoped search in Zendesk is a feature that limits search results to specific topics or categories. This can lead to fewer results when searching for the same term across different help center pages. By default, the search helper is set to scope…
Why do search results differ between Zendesk help center pages?
Search results can differ between Zendesk help center pages due to the scoped search feature. This feature restricts search results to specific topics or categories, which can vary depending on the page you're searching from. To ensure consistent…
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