Why Zendesk JSON Export Isn't Valid JSON
Why is my full JSON export from Zendesk not valid?
Your full JSON export from Zendesk might not be valid because the file is too large. While the entire file isn't valid JSON, each line within it is valid JSON. This can make it difficult to open in a text editor without crashing. To handle this, you can use your computer's terminal to work with the file.
To open a JSON file, navigate to the directory where your export file is located and enter the commandhead -1 filename, replacing 'filename' with your actual file name. For example,export-2019-03-18-1755-803744-360005036874bd48.json. You can then copy and paste the result into a JSON Validator like jsonlint.com to check the data format. If the file isn't too large, it might be in NDJSON format, which requires editing the JSON output into an array. For more details, check out the article on exporting data to a JSON, CSV, or XML file.
More related questions
How can I open a large JSON export file from Zendesk?
To open a large JSON export file from Zendesk, you might need to use your computer's terminal. Large files can crash text editors, but each line in the file is valid JSON. First, navigate to the directory where your export file is located. Then,…
What is NDJSON and how does it relate to Zendesk exports?
NDJSON, or Newline Delimited JSON, is a format that might be used in your Zendesk exports. If your JSON export isn't valid, it could be due to this format. In NDJSON, each line is a separate JSON object, which means the entire file isn't a single…
Who can export data to JSON, CSV, or XML in Zendesk?
In Zendesk, only admins have the ability to export data to JSON, CSV, or XML files. This restriction ensures that only authorized users can access and manage data exports. If you're an admin, you can export data by navigating to the appropriate…
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